FAQ

How do I book my first free session?

Sessions can be booked via our Duo Chelsea app downloadable from the Apple and Android app stores OR online via our website on www.duochelsea.com.

How busy are the classes?

Our Mini-Group PT classes are a maximum of 3 people and we keep our signature group classes small to maintain a high level of care and focus to you.

Can I book a one-to-one session?

Yes, we have a great team of professionals  who will provide you with the highest standard of personalised service. Book via www.duochelsea.com then click “session bookings”

I haven't exercised for more than 3months, am I going to be fit enough for the session/class?

Yes, our team will cater a class for you suitable to your fitness level, just tell us before hand or when you arrive.

My first session?

Your first session will involve a health screen, goal setting. It’s all about getting to know you more and how our team can design a tailored programme for you.

What should I wear or bring?

You will be active, so come prepared. Stretch pants, shorts, sports t-shirt, a pair of sports trainers and socks. We will supply the rest including sweat towels and drinking water, though you can bring your own.

Opening times?

These are in the contact section of the website plus we are available upon request, so let us know the time of day that suits you.

Do you have changing facilities?

Yes, we have shower facilities complete with complimentary towels and hairdryer/straightening facilities.

Can I attend even when I'm pregnant?

We have specialists in Pre and Post-Natal, however we will need a signed consent from your doctor first.

I'm recovering from physical injury/suffer from ongoing can Duo help?

We have a team of Osteopaths and Graduate Sports Rehabilitators who can assess and guide you through every stage of your recovery.

What methods of payment are accepted?

Cash and all major credit cards including American Express.

How about if I need to cancel?

We have a 24hr-notice cancellation policy, customers will be charged for late cancellations.

I've downloaded the Duo app, what do I do now?

Step one: Set up an account – Enter your email address. Please ensure this is the same address we have for you.
Step two: Fill out the short information form
Step three: The system will now send you a confirmation email to link your account with DUO to this Mindbody Connect App.
Step four: Book away!
You will be able to book in for both 30min and 60min sessions with any of Duo’s trainers. If you are unable to find the time you’re looking for please feel free to contact either the studio by phone or email OR your trainer.
Call, email or talk your trainer if you’re having any issues with using the app.

Duo Memberships

Friends and Family Membership
Friends and Family Membership – This membership gives you the option continue to buy your top up packages as you previously have but with one pre paid session.
Friends and Family Membership includes your choice of one pre paid session (Personal Training, Body Mapping or 30 min Sports massage) this will be auto renewed on the 1st or 17th of the month.

One to One Personal Training Membership
Auto-renew – Sign up to either 8 or 12 sessions a month and receive a additional session free.
This is recommended for people who have rehabilitation needs or who prefer more privacy and personal attention.

Semi Private Training Membership
Small group personal training (2-4 people) Membership – this is our most popular membership, and is recommended for people with any fitness goal, Includes All Training, Body Mapping as well as one private coaching session every month with one of our in house training experts.

Extra Membership Benefits
All of the above new memberships will also include

+ Friends and Family Membership has a 12 months expiry (non refundable)
+ 50% off all Duo Advanced Special Work Shops
+ Easy to book and buy Top Up sessions with out Duo Chelsea App
+ Sessions packs have new long life of 60 Day expiry
+ Discounted offers from Duo local business affiliates

*we don't share your personal details with anyone

*we don't share your personal details with anyone

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*we don't share your personal details with anyone